CCN: AER2070C

Title: AUTOMOTIVE SERVICE CONSULTANT

Credit Hrs: 3.00

Description

This course will study the principles and procedures involved in operation of an automotive service facility as a service consultant. Communication both in terms of customer relations and internal relations with service facility is discussed. In addition, computerized databases, written communication with respect to estimates, repair orders, and invoices is covered as well as communication with customers by telephone. Service/Maintenance intervals, warranty, service contracts, service bulletins, and campaign recalls relative to the vehicle identified is explained. Sales skills relative to service needs and shop operations relative to efficient workflow and industry procedures are presented. This course is intended for individuals that have either completed an Automotive Program at an accredited college or are working as a technician in a dealership. Approval by the Associate Dean of Automotive Technology is required.

Prerequisite(s) : AER2895C

Lec Hrs	Lab Hrs	Oth Hrs	Fees
48.00	48.00	0.00